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Most asked
Something is wrong with an order
Report a problem on the order within 48 hours of dispatch. That holds the money.
A payout has not arrived
Check the order is released and that Stripe is not waiting on something from you.
How and when you are paid
Set up payouts once. The full item price transfers when the order is released.
What the buyer fee is and what it pays for
70p, plus 5% of the first £250 and 3.5% of anything above it. Sellers pay nothing.
Collection, lockers and home delivery
Collection is free, an InPost locker is a flat £2.54, home delivery is priced by size.
Scams, and how to avoid them
Every scam on a marketplace is a reason to leave the marketplace.
Buying
Offers, checkout, what happens after you pay, and what to do when something goes wrong.
How buying on Reloot works
Buy it now, classified adverts and free items are three different things.
Making an offer
An offer runs for 48 hours. Accepting one agrees a price; it does not reserve the item.
Something is wrong with an order
Report a problem on the order within 48 hours of dispatch. That holds the money.
Finding something again
Saved items, recently viewed, and searching by a listing ID.
Selling
Listing an item, getting it seen, offers, marking it sold and being paid.
Listing an item
Pick the category, add photos, set a price. It is free, in every category.
Photos that sell
Daylight, a plain background, and the faults shown rather than hidden.
Pricing, offers and free items
Search for what yours sold for, then decide whether to take offers.
Saving a listing to finish later
Save as a draft. Only you can see it, and nothing is charged for it.
A listing that is not selling
Bump it first, which is free once a month, then look at the photo and the price.
Marking an item sold, and reviews
Pick the buyer when you mark it sold. That is what lets them review you.
Payments & payouts
What a buyer pays, what a seller keeps, and when the money moves.
What the buyer fee is and what it pays for
70p, plus 5% of the first £250 and 3.5% of anything above it. Sellers pay nothing.
How your money is held after you pay
It stays with Reloot until you confirm delivery, or 48 hours after dispatch.
What the paid extras are and what they cost
Bump, photo top-up, highlight, boost and Reloot Pro. Everything else is free.
How and when you are paid
Set up payouts once. The full item price transfers when the order is released.
A payout has not arrived
Check the order is released and that Stripe is not waiting on something from you.
Paying by card
Card payments go through Stripe. Your card details never reach Reloot.
Delivery & collection
Lockers, postage, collection and tracking a parcel.
Collection, lockers and home delivery
Collection is free, an InPost locker is a flat £2.54, home delivery is priced by size.
Posting something you have sold
The label is bought for you. Print it, attach it, drop the parcel off.
Tracking a parcel
The tracking number is on the order, and updates land as notifications.
Services & quotes
Asking a trader for a quote, accepting one, and how paying for a job works.
Asking a trader for a quote
Describe the job, add photos, say where and when. Your address stays private.
Accepting or declining a quote
Accepting shares your full address and agrees the price. Nothing is charged.
Paying for a job
You pay the trader directly. No money for a job goes through Reloot.
Asking someone to ring you
A callback request is a request, not a booking.
Your account
Usernames, verification, your shop, notifications, privacy and deleting your account.
Usernames, display names and what is public
Other members see your username. Your real name, email and phone stay private.
Verification badges, and what they mean
A badge says we ran a check on a date. It is not a guarantee about a person.
Trade Rank and Trusted Trader
Earned from real sales and real reviews. Neither can be bought.
Setting up your shop
A banner, a theme, card styles and your own details, all from the Shop designer.
Notifications and emails
Every kind of notification has its own switch.
Deleting your account, and your data
Delete it yourself from your profile. Some records are kept by law.
You cannot sign in
Reset the password, check which method you signed up with, or check the code email.
Trust & safety
Reporting, blocking, scams to watch for, and what our team does about them.
Reporting a listing, a post or a member
Everything has a Report option, and every report is read.
Blocking someone
Neither of you sees the other again, and it is enforced by the database.
Scams, and how to avoid them
Every scam on a marketplace is a reason to leave the marketplace.
What cannot be sold on Reloot
Live animals, weapons, counterfeits, anything illegal, and a few things people ask about.
Posting in the Feed
Updates, wanted posts and reposts. Contact details and links are limited on purpose.
Nothing here covers it?
Write to us and a person reads it. If it is about an order you have paid for, report it on the order instead — that is what pauses the money.
Contact support
Report a problem with an order
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