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Most asked

Buying

Offers, checkout, what happens after you pay, and what to do when something goes wrong.

How buying on Reloot works

Buy it now, classified adverts and free items are three different things.

Making an offer

An offer runs for 48 hours. Accepting one agrees a price; it does not reserve the item.

Something is wrong with an order

Report a problem on the order within 48 hours of dispatch. That holds the money.

Finding something again

Saved items, recently viewed, and searching by a listing ID.

Selling

Listing an item, getting it seen, offers, marking it sold and being paid.

Listing an item

Pick the category, add photos, set a price. It is free, in every category.

Photos that sell

Daylight, a plain background, and the faults shown rather than hidden.

Pricing, offers and free items

Search for what yours sold for, then decide whether to take offers.

Saving a listing to finish later

Save as a draft. Only you can see it, and nothing is charged for it.

A listing that is not selling

Bump it first, which is free once a month, then look at the photo and the price.

Marking an item sold, and reviews

Pick the buyer when you mark it sold. That is what lets them review you.

Payments & payouts

What a buyer pays, what a seller keeps, and when the money moves.

What the buyer fee is and what it pays for

70p, plus 5% of the first £250 and 3.5% of anything above it. Sellers pay nothing.

How your money is held after you pay

It stays with Reloot until you confirm delivery, or 48 hours after dispatch.

What the paid extras are and what they cost

Bump, photo top-up, highlight, boost and Reloot Pro. Everything else is free.

How and when you are paid

Set up payouts once. The full item price transfers when the order is released.

A payout has not arrived

Check the order is released and that Stripe is not waiting on something from you.

Paying by card

Card payments go through Stripe. Your card details never reach Reloot.

Delivery & collection

Lockers, postage, collection and tracking a parcel.

Collection, lockers and home delivery

Collection is free, an InPost locker is a flat £2.54, home delivery is priced by size.

Posting something you have sold

The label is bought for you. Print it, attach it, drop the parcel off.

Tracking a parcel

The tracking number is on the order, and updates land as notifications.

Services & quotes

Asking a trader for a quote, accepting one, and how paying for a job works.

Asking a trader for a quote

Describe the job, add photos, say where and when. Your address stays private.

Accepting or declining a quote

Accepting shares your full address and agrees the price. Nothing is charged.

Paying for a job

You pay the trader directly. No money for a job goes through Reloot.

Asking someone to ring you

A callback request is a request, not a booking.

Your account

Usernames, verification, your shop, notifications, privacy and deleting your account.

Usernames, display names and what is public

Other members see your username. Your real name, email and phone stay private.

Verification badges, and what they mean

A badge says we ran a check on a date. It is not a guarantee about a person.

Trade Rank and Trusted Trader

Earned from real sales and real reviews. Neither can be bought.

Setting up your shop

A banner, a theme, card styles and your own details, all from the Shop designer.

Notifications and emails

Every kind of notification has its own switch.

Deleting your account, and your data

Delete it yourself from your profile. Some records are kept by law.

You cannot sign in

Reset the password, check which method you signed up with, or check the code email.

Trust & safety

Reporting, blocking, scams to watch for, and what our team does about them.

Reporting a listing, a post or a member

Everything has a Report option, and every report is read.

Blocking someone

Neither of you sees the other again, and it is enforced by the database.

Scams, and how to avoid them

Every scam on a marketplace is a reason to leave the marketplace.

What cannot be sold on Reloot

Live animals, weapons, counterfeits, anything illegal, and a few things people ask about.

Posting in the Feed

Updates, wanted posts and reposts. Contact details and links are limited on purpose.

Nothing here covers it?

Write to us and a person reads it. If it is about an order you have paid for, report it on the order instead — that is what pauses the money.

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