Delivery & collection

Posting something you have sold

The label is bought for you. Print it, attach it, drop the parcel off.

Open the sale in You → Sales.

The delivery label is there once the buyer has paid. Print it, or show the code at a locker.

Pack it properly: the buyer can report a damaged item, and a badly packed parcel is the seller's problem.

Drop it off, then mark it dispatched. That starts the 48-hour clock after which the money is released to you.

Do not mark something dispatched before it has actually gone. It is the one thing that will lose you a dispute.

Open your sales

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Nothing here covers it?

Write to us and a person reads it. If it is about an order you have paid for, report it on the order instead — that is what pauses the money.

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