A problem with an order

Open the order in Loot history and tap Report a problem within 48 hours of dispatch. That pauses the money and opens a case for the team; you do not need to email as well.

Something on the app that should not be there

Every listing, post, comment and profile has a Report option. Three reports from members in good standing hide it until we look.

Your account and data

Delete your account from Profile at any time. To ask for a copy of your data, email us from the address on your account.

Selling fees and extras

Sellers keep 100% of the price. Buyers pay a protection fee shown before they pay. Optional Promote extras are priced where you buy them; the Terms explain refunds.